FAQ

We automatically send an order confirmation to the registered email address.
It may take a few minutes from the time you complete your purchase until you receive the order confirmation in your email.

If you still have not received an email with your order confirmation, it may be because it ended up in the spam filter.
You are therefore asked to check whether the email is there.

It can also happen that a typing error has been made in the email address.

If you cannot find your order confirmation, please contact us at Shop@tothemoonhoney.com and we will probably help you further.

Unfortunately, it is not possible to cancel or change the order yourself after the purchase has been completed.

As a starting point, we pack orders every weekday between 9.30 and 12.00. You are very welcome to contact us as soon as possible after your purchase if you wish to cancel your order.
We will try to cancel the order for you if it has not already been shipped.

If you have already placed an order to be shipped and want to add a product afterwards, you can make a new order with the new product and choose local pickup at checkout.
Then send us an email with information about the situation and the two order numbers. We will then try to send the two orders together, if we have not already packed your order.

You can contact us at: Shop@tothemoonhoney.com

You can always enter your discount code when you have pressed "to checkout"

However, if you have forgotten to enter the discount code, please contact us by mail.
We would like to refund the discount to you afterwards.

You can contact us at: Shop@tothemoonhoney.com

We offer local collection at our office at Gothersgade 41, 1st floor, 1101 Copenhagen K.
We are open every weekday between 9.30 and 14.00.

It is possible to choose local collection when you choose the delivery method on our website. In addition, it is also possible to return your goods to our office, so you don't have to pay for return shipping.

Remember to bring your delivery note. We'll refund you as soon as you're in here

We want to make your experience as pleasant as possible, so here's everything you need to know about returns:

Step 1: Tell us you regret your purchase

The first step is to let us know. Please email shop@tothemoonhoney.com with your order number so we can quickly identify your order.

Step 2: Return your item

Pack your item securely and return it to this address: To The Moon, Honey

Att: Shop return

Gothersgade 41, 1.

1123 Copenhagen K, Denmark

Email: shop@tothemoonhoney.com

To ensure the safe arrival of your package, we recommend that you send it directly to the specified address. We cannot accept return packages sent to parcel shops or via DAO. As the sender, you are responsible for the return costs and for the package until it has safely arrived at us. We encourage the use of an insured and trackable shipping method.

30 day right of withdrawal

You have 30 days to change your mind about your purchase, from the day you or a person designated by you receives the item. You are welcome to return the entire order or selected items within this period.

Important regarding your return

To meet the deadline, make sure you send your cancellation notice within the 30 days. Remember, you cannot cancel the purchase by simply refusing to receive the item without also informing us.

Refund

We will make sure to refund the money to you without undue delay and in any case no later than 14 days from the day we receive your notice of cancellation. However, we can withhold the amount until we have received the goods back, or until you have sent documentation that the goods have been returned. We use the same payment method as you used for the purchase, unless otherwise agreed.

The item's condition and packaging upon return

You are liable for any reduction in value of the item which is due to handling beyond what is necessary to determine the nature, properties and function of the item. The item must be returned in its original packaging, which must be opened but not destroyed. Missing or damaged packaging can result in a decrease in value, for which you are liable. You lose the right of cancellation if you break the seal on goods that cannot be returned for hygienic reasons.

Do you have questions or need assistance?

Should you have any questions or need help in connection with your return, you are always welcome to contact us at shop@tothemoonhoney.com .

Yes, you must cover the costs associated with the return yourself.

You are very welcome to physically come in with your return goods at our office.

We are located at: Gothersgade 41, 1 floor 1101 kbh k

Opening hours: 9.30 - 14.00

We will refund the amount to you as soon as you are in here.

You can buy a return label at the following link: https://tothemoonhoneyshop.com/products/fragt?_pos=1&_psq=retur&_ss=e&_v=1.0

We will send you your return label as soon as we have received your order.

As a starting point, you can choose where you want to buy the return shipping.
However, you should be aware that the package must be sent directly to our address: Gothersgade 41, 1. sal, 1101 København K.

We cannot accept return packages sent to parcel shops or via DAO.

We encourage the use of an insured and trackable shipping method

You have 30 days to change your mind about your purchase from the day you or a designated person receives the item.

You are welcome to return the entire order or selected items within this period

As soon as we have received your order back, we will refund the amount to you.
It can then take 7-10 working days before the money is back in your account, but this depends on your bank.

Unfortunately, we cannot make a direct exchange in our system. You must therefore create a new order with the desired product and return the other product for a refund.

The money will be refunded to you as soon as we have received your order at our office.

If you should be unfortunate enough to receive an item with a fault, please contact us at our email shop@tothemoonhoney.com and we will probably find a solution to the situation.

Remember to attach pictures and a descriptive text about the problem so that we can best help you

We want you to have a good experience when you shop with us.

You are therefore very welcome to write to us on the email: Shop@tothemoonhoney.com if you have experienced errors or deficiencies in your order.

We will do what we can to help you with the problem

HONEY skincare has a mix of three recognized certifications: AllergyCertified, the Nordic Ecolabel and Cosmos Organic by Ecocert. The certifications are your guarantee that the products contain ingredients that pose the least possible risk of allergy, have minimal environmental impact and a high content of natural and organic ingredients. Hydra Serum is the only product that does not have all three certifications, as Hydra Serum is not Cosmos Organic certified. Hydra Serum contains Niacinamide, also called B3, which is a well-documented, safe ingredient known for its ability to calm hyperpigmentation.

AllergyCertified

AllergyCertified is an international allergy label. The AllergyCertified label guarantees that the product is as mild and gentle on the skin as possible, so when you see the AllergyCertified logo on a product, you can be sure that there is the least possible risk of allergies. The products are perfume-free and each ingredient is carefully checked and assessed by a toxicologist.

Read more about AllergyCertified here

The Swan label

The Swan label is the official Nordic environmental label. The aim of the Nordic Ecolabel is to reduce the overall environmental impact from production and consumption. There are strict requirements for chemicals in Swan-labelled products, and by choosing the Swan, you are helping to protect nature and the environment.

Free of MI and other preservatives classified as allergens

Free from ingredients on the EU's list of 26 known allergenic perfume substances, which are suspected of being endocrine disruptors and which the EU recommends to avoid

No parabens.

Read more about the Nordic ecolabel here

Cosmos Organic by Ecocert

Cosmos Organic is a pan-European certification of organic cosmetics, which is used in more than 45 countries. The authority checks that the ingredients are grown responsibly and environmentally friendly, and to obtain the Ecocert Cosmos Organic label, the following requirements must be met:

At least 95% of the ingredients must be natural. At least 95% of the natural oils and extracts in the product must be organic.

At least 10% of the ingredients in wash-off products and at least 20% of the ingredients in non-wash-off products must be organic.

Read more about the Ecocert Cosmos organization here.

You can use HONEY's products when you are pregnant or breastfeeding. Our products have been developed to be used in all phases of life, including during pregnancy and breastfeeding.

Yes, HONEY's products are 100% perfume-free. As the products are certified by AllergyCertified, it is your guarantee that they do not contain any types of perfume substances. Our skin perceives all kinds of perfume as an irritant, and at HONEY we do not believe that perfume should come into contact with the skin due to the risk of irritation and allergies. That's why you won't find any perfumes in HONEY skincare. Perfume in skin care can consist of both synthetic fragrances and natural fragrances (essential oils), and the natural fragrances are no less allergenic than synthetic ones.

HONEY is suitable for all skin types, including sensitive skin. The products contain mild yet effective ingredients that are tailored to give the skin intense moisture and a radiant glow. If you have acne or combination skin, HONEY can be a good addition to skin care that targets acne. HONEY contributes to strengthening and soothing the skin, regardless of skin type.

We recommend the following routine:

1. Cleanser
2. Hydra Serum
3. Everyday Face Cream + Face Oil

Mix Face Oil with Everyday Face Cream on the days when your skin needs extra nourishment and elasticity. For some it is every day, while for others it works best in the evening routine or a few times a week. Always notice your skin and its needs and adjust your routine accordingly.