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Legal Page

Kære kunde,

Vi ønsker at gøre din oplevelse så behagelig som muligt, så her er alt, hvad du behøver at vide om returnering:

Trin 1: Fortæl os, at du fortryder dit køb


Det første skridt er at give os besked. Send venligst en e-mail til shop@tothemoonhoney.com med dit ordrenummer, så vi hurtigt kan identificere din ordre.


Trin 2: Send din vare retur


Pak din vare forsvarligt ind og send den retur til denne adresse:

To The Moon, Honey
Att: Shop retur
Gothersgade 41, 1.
1123 København K, Danmark

E-mail: shop@tothemoonhoney.com

For at sikre en sikker ankomst af din pakke, anbefaler vi, at du sender den direkte til den angivne adresse. Vi kan ikke modtage returpakker sendt til pakkeshops eller via DAO. Som afsender er du ansvarlig for returomkostningerne og for pakken, indtil den er sikkert ankommet til os. Vi opfordrer til brug af en forsikret og sporbar forsendelsesmetode.3


0 dages fortrydelsesret


Du har 30 dage til at ændre mening om dit køb, fra den dag du eller en af dig udpeget person modtager varen. Du er velkommen til at returnere hele ordren eller udvalgte varer inden for denne periode.


Vigtigt vedrørende din retur


For at overholde fristen, skal du sikre dig at sende din fortrydelsesmeddelelse inden for de 30 dage. Husk, du kan ikke fortryde købet ved blot at nægte modtagelse af varen uden også at informere os.


Tilbagebetaling


Vi sørger for at tilbagebetale pengene til dig, uden unødig forsinkelse og i hvert fald senest 14 dage fra den dag, vi modtager din meddelelse om fortrydelse. Vi kan dog tilbageholde beløbet, indtil vi har modtaget varerne retur, eller til du har fremsendt dokumentation for, at varerne er returneret. Vi benytter samme betalingsmetode, som du gjorde ved købet, medmindre andet aftales.


Varens stand og emballage ved returnering


Du hæfter for eventuel værdiforringelse af varen, som skyldes håndtering ud over, hvad der er nødvendigt for at fastslå varens art, egenskaber og funktion. Varen skal returneres i original emballage, som må åbnes, men ikke ødelægges. Manglende eller beskadiget emballage kan medføre værdiforringelse, som du hæfter for. Du mister fortrydelsesretten, hvis du bryder forseglingen på varer, der af hygiejniske årsager ikke kan returneres.


Har du spørgsmål eller brug for assistance?


Skulle du have spørgsmål eller brug for hjælp i forbindelse med din returnering, er du altid velkommen til at kontakte os på shop@tothemoonhoney.com


To The Moon Honey operates the https://tothemoonhoneyshop.com/ website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the To The Moon Honey website.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name and email, when using Comments.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (IP) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to the same information as we have. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Mail: shop@tothemoonhoney.com



Levering

Vi tilbyder levering af varer til Danmark. Ret henvendelse på mail, hvis Du ønsker forsendelse til EU. Kunden betaler selv for forsendelses omkostninger forbundet med shipping til udlandet.

Skriv til mail: shop@tothemoonhoney.com

Varerne leveres 1-3 hverdage efter din bestilling i DK.

Vi bestræber os på at pakke og sende ordre lagt før kl 10 på hverdage. Der afsender kun pakker fra mandag-fredag.

Vi tilbyder følgende leveringsformer: GLS Pakkeshop og GLS Hjemmelevering.

Vi tilbyder gratis levering til GLS pakkeshop i Danmark ved køb for over 599kr.


Købsbetingelserne gælder for forbrugeres køb af varer på www.tothemoonhoneyshop.com

Siden ejes og drives af:

To The Moon, Honey ApS

Ny Østergade 32, 1. sal
1101 København K

Mail: shop@tothemoonhoney.com

CVR-nr. 40191437

Der faciliterer salg af fysiske varer online.